Other information

Other Information


Future of the Plan


The Plan has been closed to future contributions and new entrants with effect from 30 September 2018.


The Trustee will write to members over their options once the final contributions have been invested and reconclied.


Any queries should be addressed to the Plan administrators, JLT Employee Benefits.


New Trustee appointed to the Plan - with effect from 29 June 2018


As part of the liquidation process, an independent Trustee, Independent Trustee Services Limited, has replaced the former Trustee to ensure continuity of governance and management of the Plan in the next phase of the liquidation. ITS Limited are already appointed to the majority of the Carillion defined benefit pension schemes in the Pension Protection Fund ("PPF") assessment period or due to enter the PPF, and have experience of dealing with pension schemes where the sponsor is distressed, in administration, or liquidation. The appointment was made with the consent of the former Trustee, although this was not a legal requirement.


Any query on your benefits should continue to be made to the Plan administrator as normal. If you do have any queries for the new Trustee, please contact Peter Clarke in the first instance. Tel: 07802 930831 or Email: peter.clarke@carillionplc.com 


Privacy Notice - Data Protection

Independent Trustee Services Limited - The Trustee of the Carillion Pension Plan ("the Plan" or "CPP").

We gather, hold and use personal information (also known as personal data) relating to members and former members of CPP, their family and dependants.  We are committed to protecting, keeping secure and processing fairly and lawfully the personal information we gather, hold and use.   This Privacy Notice explains how we do this.

We will amend this Privacy Notice from time to time to keep it up to date.

If you would like a hard copy of the Privacy Notice please contact the Secretary to the Trustee (see below for contact details)

Where you have provided us with personal data about other individuals, such as family members or your other dependents, please ensure that they are aware of the information contained within this notice.

1         About the Trustee

For the purposes of the data protection laws, we are a 'controller' of the personal information we gather, hold and use about you, your family and other dependents as we decide the purposes for and how the personal information we gather and use is processed.

2         The kinds of personal information we gather and use

We use different types of personal information depending on a person's circumstances at the time.  This may include some or all the following information about you, your family and other dependents:

name (including former names), date of birth,  gender,  status - whether single, married, in a civil partnership or other relationship akin to marriage or civil partnership, postal address (and former addresses), telephone number (s), email address, Cookie id, IP address,  national insurance number, employee and/or scheme number, tax details, details of bank account for the purpose of paying benefits, details about your dependants and/or beneficiaries (including their names and possibly details of their gender), details about investment choices, contribution history and your intended retirement date.

As part of running the CPP, we may also need to hold and process particularly sensitive information about you and/or your dependents and beneficiaries (known as "sensitive personal data").  See below for further details.

3         How we gather your personal information

We gather personal information from many sources including the following:

  • ·                        directly from the individual concerned
  • ·                        the website
  • ·                        from the current or former employer of a member or former member, including any payroll provider
  • ·                        from persons acting as personal representatives of a deceased person's estate
  • ·                        from a public body such as HMRC
  • ·                        from public databases such as the Register of Births, Deaths and Marriages
  • ·                        from schemes where transfers into the CPP have been made
  • ·                        from an independent financial adviser, solicitor or other person instructed by a person to provide us with information
  • ·                        our advisers or others set out below.

4         Our legal basis for using your personal information

We use personal information to comply with our legal obligations to provide benefits as well as complying with the legal requirements governing the operation of pension schemes.  In addition, we have a legitimate interest in processing personal information about you so that we can amongst other things properly administer the CPP.

Although you can object to processing on this latter ground, this objection can be overridden where there are compelling reasons (e.g. because we need to process personal information to meet our legal obligation to pay benefits).

5         Special categories of data

Where special categories of personal information are processed, such as information about an individual's health or sexual orientation, further legal grounds apply:

  • ·                        you must give your explicit consent
  • ·                        where you have made the special category of personal information manifestly public
  • ·                        the information is required to establish, exercise or defend legal claims.

Where we have your consent, you have the right to withdraw it. We will let you know how to do that at the time we gather your consent.

6         How we use your personal information

We gather, hold and use personal data to meet the legal requirements referred to in section 4 above:

  • ·                        to provide benefits as they fall due and ensure they are paid to or in respect of the right person
  • ·                        to administer members' DC accounts including the allocation of contributions and investment choice
  • ·                        to communicate with members and others

We may, subject to compliance with the data protection laws, process personal information for another purpose if that purpose is compatible with the purposes set out above.

7         Sharing your personal information with others

We share personal data we hold with the trusted third parties including those set out below.

For administration purposes:

  • ·                        CPP's professional advisers, including the auditor, medical advisers, investment advisers, benefit consultants and lawyers
  • ·                        the member's own advisers (where members haveauthorised information to be shared)
  • ·                        the CPP administrator, who is responsible for the day-to-day administration of the CPP
  • ·                        the advisers and printers who help prepare various communications which are sent to members and others
  • ·                        appointed providers of life insurance
  • ·                        investment providers
  • ·                        tracing bureaus for mortality screening and locating members and other beneficiaries
  • ·                        organisations to whom personal data is sent to effect benefit payments whether in the UK or overseas

For compliance purposes

  • ·                        Government and regulatory bodies (we can be fined and subject to other action if we fail to provide certain information to certain authorities) 
  • ·                        UK courts for the purposes of processing pension sharing orders

For other purposes

  • ·                        where we make investments, or seek to provide benefits for members in other ways, such as using insurance, then we may need to share personal data with providers of investments, insurers and other pension scheme operators
  • ·                        in connection with the eventual wind up of CPP

Some of the organisations referred to above will simply process your personal data on our behalf and in accordance with our instructions. Other organisations will be responsible to you directly for their use of personal data that we share with them. 

8         Security and save storage of your personal data

The security of the data we hold is very important to us and we take this seriously.  We will use appropriate procedures and security features to process and protect your information as will the third parties we engage for the purposes of the CPP.  Any transfer of your personal data is done securely and consideration is always given to the most secure and efficient way of doing this such as the anonymisation of CPP personal data.

9         International transfers

The data protection laws restrict transfers of personal data outside of the EEA, unless there is adequate protection for the data or prescribed steps have been taken to ensure that the data is protected.  Where any third party engaged by the Trustee or a third party with whom the trustee shares date wishes to process data outside of the EEA they must inform the Trustee and commit to ensuring that such processing complies with the stringent security measures we require and which comply with the data protection laws. 

10      How long we keep your personal information for

We keep all personal data safe and secure and only hold it for as long as necessary.  We will keep relevant personal information for as long is required to meet the purposes for which it was collected.  In practice, this means for the life of the member, or the life of the last remaining beneficiary associated with the member, plus 7 years.  However, there may be reasons why we need to keep data for longer such as for claims, data migration or archiving purposes.   We will review the personal information we hold in relation.  If the decision is taken that certain personal information is no longer needed, the personal information will generally be destroyed, erased or made inaccessible.

11      Your privacy rights

You have the following legal rights in relation to the personal information we hold about you: 

Access to your personal information - you can request access to a copy of the personal information that we hold about you. Please make all requests in writing.  You may be asked for evidence of your identity.   Information will generally be provided to you free of charge, although we can charge a reasonable fee in certain circumstances.  Please note that we can in some circumstances refuse to act on requests.

Correction - you can ask us to change or complete any inaccurate or incomplete personal information held about you.

Erasure - you can ask us to delete your personal information where it is no longer necessary for us to use it or where we have no lawful basis for keeping it

Restriction - you can ask us to restrict the personal information we use about you in certain circumstances, for example, whilst a complaint about its accuracy is being resolved.

Please note that your request to restrict processing or to erase your data can be overridden in certain circumstances.

Make a complaint - if you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner's Office (ICO) whose helpline number is: 0303 123 1113.  The details for the ICO's website are ico.org.uk.

12      Who to contact about your personal data

If you wish to:

  • ·                        see your personal data or to exercise any of the rights mentioned at section 11 above
  • ·                        make a complaint about how we have handled your personal data

Please initially contact Mr P Clarke,  Tel: 07802 930831 or Email: peter.clarke@carillionplc.com


* Due to the liquidation of Carillion plc (and its associated subsidiaries) an alternative contact for any queries will be provided in due course. Any queries on members' benefits should continue to be addressed directly to JLT Employee Benefits, Post Handling Centre "U", St James's Tower, 7 Charlotte Street, Manchester M1 4DZ (Tel: 01372 200355) or to carillion_pensions@jltgroup.com

Members can also access details of their Account at https://www.ama.jltgroup.com (log-in required).

Please quote your date of birth, membership number and/or National Insurance number in any correspondence.


Other Information about the Plan


The State Pension

Being a member of the Plan does not affect your right to a State Pension.

For more details about the State Pension, please vist the Government's website: www.gov.uk

The Trustee

The Plan is set up under a Trust and its assets are legally separate from those of the Company. The Plan is managed by an independent trustee, Independent Trustee Services Limited.

A copy of the Trust Deed and Rules is available on request from the Plan administrators, JLT or from Mr Peter Clarke, the current acting Secretary. Tel: 07802 930831 or Email peter.clarke@carillionplc.com

Annual Report & Chairman's Statement

Every year the Trustee normally produces an annual Report and Accounts setting out the Plan's financial position and how the investments have performed. You can ask the Plan administrator, JLT, for a full copy of the Report and Accounts, which includes the Chairman's Statement for the year covering the governance arrangements for the Plan, including the statutory "value for members" assessment and disclosure of investment charges under the Plan.

For 2017, however the accounting period has been extended to 31 March 2018 due to Carillion plc (and other Plan employers) being placed into liquidation. The 2017 audited accounts will therefore be signed off in October 2018 this year.

Benefit Statements

Benefit statements are normally issued annually in June each year by the Plan administrator but are not being issued in 2018 due to the Plan being closed and all the assets being transferred to a Master Trust as part of the liquidation  process. Closing statements will be issued at the transfer date (to be confirmed), however members can view details of their Account at any time before the transfer on the member secure site (log-in required): https://ama.jltgroup.com

Any queries should be addressed to the Plan administrators. JLT Employee Benefits.

Statement of Investment Principles ("SIP")

 The Trustee maintains a Statement of Investment Principles ("SIP") setting out the principles around the investment decisions they have reached after taking advice from a qualified person and on the governance arrangements around them. A copy is available on request from the Plan administrators, JLT Employee Benefits.

Personal Benefits

Your Plan benefits are personal to you. You cannot charge, assign or otherwise dispose of them to anyone else. If you try, you may forfeit them.

If you leave your employer owing money as a result of any criminal, negligent or fraudulent act or omission by you, what you owe may be recovered from your account.

Disputes Procedure

Disputes are rare and hopefully normally resolved quickly. If you do have a complaint or dispute about the Plan, you should raise it with the acting Secretary to the Trustee first. In most cases, a simple explanation is enough to resolve the dispute. If you are unhappy with the acting Secretary's explanation, you can use the formal complaints procedure. You can ask the acting Secretary for a complaints form, which explains how to make a complaint. The acting Secretary will then normally give you a written reply within two months of receiving your completed form. In some circumstances, the two month deadline can be extended, in which case you will be told.

If you are not happy with the acting Secretary's written reply, you can appeal to the Trustee. Details of how to do this will be sent with the written reply.

You can contact the current acting Secretary, Mr Peter Clarke by telephone or email. Tel: 07802 930831 or Email: peter.clarke@carillionplc.com

Other Sources of Help

The Pensions Ombudsman (TPO)

TPO is available at any time to assist members and beneficiaries with any pension's query they may have, or any complaint or difficulty which they have failed to resolve with the Trustee.

You can contact TPO at:

Canary Wharf

Goverment Hub

10 South Colonnade

London E14 4PU

Phone: 0800 917 4487 (option 1)

Email: helpline@pensions-onbudsman.org.uk

Website: www.pensions-ombudsman.org.uk



Control Version: 4 October 2018